AI-enhanced
Maximize productivity with the fastest shared Inbox
Intercom's shared Inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Omnichannel
Better tickets for your team and your customers
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
Designed for efficiency
Connect your Help Center across the whole platform—so your customers can find the most accurate answers when and where they need them.
Dramatically reduce your support volume
An AI bot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.
Provides safe, trustworthy answers
Seamless human handoff
Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.
Solve issues anywhere, any time, in any language (coming soon)
Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.
Reduce inbound volume
Product Tours
Keep new users inside your product—and out of your Inbox—using automated, interactive onboarding.
Increase CSAT
Outbound Messages
Keep support volume low by letting customers know when issues arise with the largest selection of message types.
No engineering resources needed
Create cohesive targeted message sequences across channels with a no-code visual builder.
Customizable Messenger
It's your Messenger—so have it match your brand with infinite design options.
Configurable experiences
Show and hide different content, features—even entire Spaces—to create bespoke Messenger experiences.
