Superior Technology
The Fin AI Engine™ is a patented AI architecture specifically engineered for customer service. Every layer is optimized for precision, speed, and reliability, so Fin can resolve more conversations, more effectively than competing AI agents
Refine the query
In order to optimize the accuracy of an answer that an LLM generates, the inputs the LLM receives must be refined for comprehension
Generate a response
To generate a response, the Fin AI Engine™ uses a bespoke, enhanced retrieval-augmented generation (RAG) architecture
Validate accuracy
In the final step, the Fin AI Engine™ checks whether the LLM output meets response accuracy and safety standards
Engine optimization
To calibrate performance, the Fin AI Engine™ uses integrated tools that optimize answer generation, efficiency, precision, and coverage
Seamless integration
Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
