The Intercom Customer Service Trends Report 2024

Intercom asked 2,000+ customer service professionals across the globe how they’re meeting the challenges and opportunities of 2024—discover what they said.

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What you’ll learn:

See this year’s top five customer service trends—plus strategies to meet rising customer expectations, including:

Checklists are a great way to highlight key points and benefits.

	Tips to enhance efficiency for both your team and customers using AI and automation
	How to help your support team grow into new roles created as a result of AI
	How support metrics are shifting in an AI-driven world and new ways of measuring success

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Support teams are seizing the AI opportunity, it all starts with a quick conversation with our team

Growth GOATs, 2024