Gain valuable insights into the effectiveness of your Fin conversations by utilizing the power of a Fin CSAT survey.
With this survey, you will be able to accurately measure your customers' satisfaction levels for each and every Fin conversation. This will allow you to identify which conversations are excelling and which areas need improvement.
Aside from providing you with a dedicated report, the CSAT data is conveniently accessible in the Inbox. This means that your agents will have valuable context about the customer's sentiment before they even respond to their inquiry.
These exciting updates are specifically designed to elevate and enhance your multi-brand experience, allowing you to seamlessly support the Multi-Help Center on the Mobile SDK and ultimately enhance your customers' satisfaction.
📱Mobile SDK: Ensure a consistent and seamless brand experience across all platforms by enabling the Multi-Help Center feature on the Mobile SDK.
📄 Article Inserters: Find the perfect article from the relevant Help Center to ensure your customers receive the appropriate brand support for outbound messages through Inbox, Messenger, and Workflows.
💻 API: We have made significant enhancements to our API, allowing it to seamlessly support the Multi-Help Center features. Now, you can effortlessly add and manage your articles across multiple Help Centers using external tools. The best part? No setup is required!
Expand your customer support capabilities with Fin in 8 additional languages, without the need for any additional setup.
Now, in addition to English, Fin is able to support conversations in Spanish, Portuguese, Brazilian Portuguese, French, German, Italian, Dutch, and Swedish.
Join the beta program today and unlock the ability to engage and resolve a greater number of conversations with Fin in these languages.
Discover how to join the beta program and start providing exceptional support to your customers in multiple languages. See how to join the beta 👉🏼
Multi Help Center: you can now create and manage multiple Help Centers for your various brands from a single workspace, eliminating the need to use multiple workspaces (news item).
Improved Zendesk article Importer with automatic redirects: we have improved our Zendesk article importer, incorporating an automatic generation of URL redirects during the import process from your old Help Center to Intercom Articles. This will help you to preserve your Help Center SEO relevance score (news item).
Upload custom SVG icons for collections: you can now upload SVG format icons for your collections, which offer greater customization compared to PNG or JPG icons (news item).
Change Help Center body background: you can now pick any color as main body background color. All pages will adapt to the background color, with guaranteed element visibility and text readability (news item).
Custom fonts: create a more personalized Help Center using custom fonts. Choose from a collection of 15 custom fonts (news item).
Personalized welcome message: greet each user with a unique welcome message using attributes like first name and country. This adds a personal touch that makes users feel valued and attended to (news item).
A new article section in the homepage: now you have the ability to handpick specific articles to feature on the help center home page and personalize the experience for your customers (news item).
Customize your icons: change the color and background to collection icons to create distinct variations that work for your brand (news item).
Related articles for articles: by displaying related articles at the end of each article, users can access additional information related to their initial search, making it easier for them to find the information they need in one place (news item).
More resolution types are available in the new Preview Editor in the Help Center settings: you can visually see the Help Center with different resolutions: Actual size, Mobile, Tablet, and Desktop (news item).
Show/hide collection’s description: you can customize the Help Center experience by choosing to show or hide collection descriptions based on your preferences.
Fade background: with this feature, customers can fade the background color of the header on the home page (news item).
Set action colors (links and buttons) for the Help center: You can pick the main action color to apply to buttons, icons, and links on the Homepage, Article page, and Collection page (news item).
Table of Contents for articles: with this feature your customers can easily locate and jump to the most relevant sections of an article, enhancing their reading experience and saving them time and effort (news item).
Multi-column layout for the Help Center Homepage: with this feature, you can now effectively organize all the collections in your Help Center homepage using 1, 2, or 3 columns layout. This allows you to give your Help Center a professional and organized look, making it easier for your customers to find the information they need (news item).
Add Multiple Links in the Help Center Header: you can now add multiple links in the Help Center header. With this feature, you can redirect your customers to the most important and useful company and marketing resources. This helps to enhance the experience for your customers and ultimately, improving their satisfaction with your brand (news item).
Add Contact Details in the Help Center Footer: this new feature allows you to add contact details in the footer of the Help Center and easily connect with your customers and provide them with the necessary information they need to get in touch with your team. This helps to build trust and credibility with your customers, making them feel valued and supported by your brand (news item).
New Customization Options in the Help Center Header and Footer: with the ability to change colors for text and links in the Help Center header, and the ability to change text colors and background color in the Help Center footer, you can now customize the look and feel of your Help Center to align with your brand. This helps to strengthen brand recognition, making it easier for customers to identify and connect with your brand (news item).
New Help Center settings and preview redesign: a new experience that allows you to easily customize and preview your branded Help Center (news item)
Introduction of a third level for collections: along with a drag-and-drop interface for managing collections (news item)
Redesign of the collection page for quick content scanning: especially when dealing with multiple collections and articles.
Show/hide author: ability to show/hide article author information on the Help Center (news item).
Support subpaths for Help Center’s custom domain: we have introduced additional changes that allow customers to configure their help center URL using subpaths. This allows customers to set up a custom help center URL in the format ‘www.example.com/support’ (news item).
Articles views: introducing Articles Views, the new way to manage and organise your articles, just the way you like them. Say goodbye to the hassle of sifting through a sea of articles to find the ones you need. With Articles Views, you can now create and save custom filtered views of your articles, each tailored to your specific needs and workflows (news item).
Article Version Restoring: collaborating on content creation can be hard. Images, paragraphs and answers go missing all the time. Version restoration makes it fast and easy to get that great content back when you need it (article).
Reporting improvement - Articles conversations quick views: articles often contain gaps that customers can’t self-solve. Quick previews is accessible from the 'Article Conversation tab' of the article list view and make it faster than to identify common queries and issues in your Articles from your customers conversations (article).
Reporting improvement - date filters: article performance changes over time as your product, audience and content evolves. Teammates can contrast and compare those changes for any time period you need in the 'Drawer view' for each article under the reporting section (article).
Permissions for articles: Teammates have access to more granularity for articles permission (article).